Replying to a specific message in business chat is just the same as in a regular private or group chats with other users: For example, in an active conversation with a shop with multiple orders, the customer is able to reply to a specific message and be sure that nothing will be misplaced or misunderstood. In addition, users can now reply to a specific message inside a business conversation, allowing users and brands to better maintain and follow the conversation. To pin a message inside a business conversation: With the “Pin-to-top” feature any important message will be kept handy - for example, a customer signing up for a lab test or booking a hotel room can have quick access to the specific message with details of the appointment or booking confirmation. Viber for Business has extended the “Pin-to-top” feature: in order not to miss key information included in a message, users can now pin a selected message inside a business conversation, or use the other recently announced option to pin the whole thread at the top of their chats list (similar to a regular conversation with friends). Viber, one of the most popular messaging platforms in the world, has announced the latest set of new features in Viber Business Messages that will seamlessly allow users to find important messages in a business chat and respond to specific messages in conversations with brands. Rakuten Viber continues to make users’ communication with brands even easier: users can now pin important information in business chats and reply to a specific message inside a business conversation Viber provides brands with opportunity to serve customers better by presenting new features in business conversations
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